Cancellation before shipment
If the order or the item(s) in the order, that you want to cancel have not been shipped yet, you can cancel that order by login into your account.
Then follow these steps.Myorders Tab > go to the particular order > Click on OrderID of that order, you will go to order detail page > There click cancel order.In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Cancellation after shipment
In case the cancellation request is made after the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against
the billing details shared by you. This process will be completed within 48-72 business hours of us
receiving the products back and to the same bank account added in your user account. It will take an
additional 2-3 business days for the amount to reflect in your account.
- For payments done through credit/debit cards or net banking ,the refund will be processed to the same
account from which the payment was made within 48-72 business hours of us receiving the products back.
It may take 2-3 additional business days for the amount to reflect in your account.
Note: Any discount vouchers or loyalty points redeemed for an order, the same will be credited back to your account in the case of a cancellation.